Last updated: 02-11-2025

At Novaro Goods we respect your privacy and handle your personal information with care. This Privacy Policy explains what data we collect, how we use it and the choices you have when you interact with our website and services.

1. Information We Collect

Information you provide

We collect information you voluntarily share with us, including:

• Name

• Email

• Phone number

• Billing and shipping address

• Payment details (processed securely by our payment partners)

• Order information

• Messages you send to our support team

• Account information, if applicable

Information collected automatically

When you visit our website we automatically collect:

• IP address

• Device and browser details

• Pages visited and time spent

• Click behaviour

• Cookies and tracking technologies (used for functionality, analytics and advertising)

Information from third parties

We may receive information from:

• Payment providers

• Shipping partners

• Analytics and advertising tools

• Our e-commerce platform provider

2. How We Use Your Information

We process your data to:

• Fulfil and deliver your orders

• Manage your account and payment

• Provide customer service

• Improve our website and product offering

• Communicate updates about your order

• Send marketing communication when you have given consent

• Keep our platform secure and prevent fraud

• Analyse performance and website activity

We do not sell your personal information.

3. Sharing Your Information

We only share your data with trusted partners who help us operate our business, including:

• Payment processors

• Warehousing and fulfilment partners

• Shipping carriers

• Customer-service platforms

• Website hosting services

• Analytics and advertising tools

These partners process data strictly on our behalf and only for the purpose of delivering our services.

We may also disclose information if required by law or legal process.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Keep the website functioning properly

• Analyse performance

• Personalise your shopping experience

• Measure advertising effectiveness

You can control cookie settings through your browser.

5. Data Retention

We keep your information only as long as needed to:

• Complete your orders

• Provide customer support

• Meet legal obligations

• Resolve disputes

• Protect our business interests

6. Your Rights

Depending on your location you may have the right to:

• Access the personal information we hold about you

• Correct incorrect or incomplete data

• Request deletion of your data

• Restrict or object to certain types of processing

• Request a copy of your data (data portability)

• Withdraw consent for marketing at any time

To exercise your rights please contact us using the details below.

7. International Transfers

Your information may be processed outside your country. When we transfer data internationally we use appropriate safeguards to keep it protected.

8. Children’s Privacy

Our website and services are not intended for children under 16. If you believe we have collected data relating to a minor, contact us and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be published here with the “Last updated” date.

10. Contact Us

If you have any questions about your privacy or requests regarding your data, you can reach us here:

Novaro Goods

Afrikalaan 8

5232 BD Den Bosch

The Netherlands

Phone: +31 (0)85 21 27 914

Email: support@novarogoods.com